Emanuel was very helpful with a last minute u-haul rental. We were coming back just after closing so he gave us a code to drop the trailer off that night. This saved us from having to come back the following morning and having to keep the trailer on the street overnight. He even e-mailed the receipt.
Trojan Storage staff was very helpful when I had any issues or questions they were always happy to answer it. I had the storage unit for about a year and no complaints that I can think of great facility safe , gated and convenient for the location that I was at. Would come back if ever need a storage, definitely recommend to anyone.
I requested assistance for a pickup truck rental recently and Luis was most helpful in obliging me with this. Also my most recent experience was the result of an auto payment not going . When I was notified through email, I immediately called and Louis answered the phone. He was very polite and explained that when they processed my payment it did not go through, and double checked the card number was correct. The following day I called again and Emmanual answered the phone. I explained that the card number that they had processed was that of a lost card, and gave him the number of my replacement card, which he processed immediately and let me know that it had gone through and that the payment my account was in good standing. Both individuals were very polite, were competent in their knowledge of how to handle the situation, were professional in all that they said and did.
The staff is extremely helpful and friendly here. This facility seems very safe and clean. I highly recommend this facility. The rent is well priced as well.
Thank you Luis for making us feel real comfy yesterday. We were in a hurry to find an affordable storage and you understood that. You had patience and answered all our questions and still had us out of there with the right size storage that didnt break our wallets. Not to mention this was all done in a timely matter. Thank you and stay blessed, Don H.