I chose Trojan Storage based on reviews I read from other tenants. Turns out all the good stuff was true, but more than I could’ve guessed.
Trojan operates with a solid business model: excellent customer service, a tremendous storage facility and very competitive pricing.
The day I went in to rent a space, I was greeted by the AWESOME Paula and the regional manager who was in from California. Both treated me like I was an old friend. To tell you just how committed they are to good business practices, the regional manager tried to talk me DOWN in storage size to save me money. I assured him I needed the 10x10 space and would fill it. But just the fact that he made a sincere effort to save me money was appreciated. And speaking of price, I did comparisons with other places in the area. Trojan won, but especially when compared with the amenities they offer.
Paula, the site manager, is an absolute gem of a human being. She is never bothered to answer questions and maintains the facility as if it were her own home. She and her staff clean all the time! Take a look at the on-site restrooms and tell me they don’t keep it clean there!
None of the staff’s friendliness is fake; it is genuine and sincere. They don’t mind stopping to visit, and always want to make sure everything is good with your storage and you, personally. Customer service like this just doesn’t happen anymore.
I really appreciated the ability to drive in to the facility on snowy or rainy days to avoid damaging my belongings. Very convenient and well thought out. I also was impressed with their multiple levels of security.
I have recommended Trojan Storage to others, and strongly recommend it to anyone in the area looking for a professional and friendly business to trust your belongings to.
Thanks, Paula and Trojan Storage. Your work is much appreciated! :)
I've never had a need for a storage unit before, but I am beyond happy with my choice to use Trojan Storage. The customer service is top notch and informative. The space itself is clean, climate controlled, and roomy! We used a 5 x 10 sized unit and every bit of my belongings fit! If I ever need storage again, I wouldn't use any other facility.
If you are wondering if all these positive reviews are true - I can ensure you, yes they are! I decided to personally check out this storage facility after comparing prices/reviews online and everyone who has left praises is spot on. The staff is super nice/mega helpful and the facilities are clean/well kept - there is just nothing to complain about. Plus their prices are cheaper than most comparable facilities around. I am happy I found this place and a unit was available!
This is a great place of business. They are honest and trustworthy. The storage facility is extremely clean, secure, and safe. I liked that it was heated this winter when I had to rotate sum of my things. I will use then again if I have the need.
We had a wonderful experience with Trojan storage as we went through the process of selling and buying a house. Paula was wonderful to work with, the facility was always clean, and we never worried about ourselves or our belongings there. We would absolutely rent from here again if the need ever arose.